Terms & Conditions

Effective Date: June 28, 2026

These Terms and Conditions (this "Agreement") constitute a legally binding agreement between you ("Client," "you," or "your") and Trust Me I'm Romeo, an LLC organized under the laws of the State of Texas ("iTrustRomeo," "we," "us," or "our"), governing your access to and use of the website located at itrustromeo.com (the "Website") and the physiotherapy and massage therapy services provided by iTrustRomeo at its Dallas, Texas location (the "Services").

BY ACCESSING OR USING THE WEBSITE, SCHEDULING AN APPOINTMENT, OR RECEIVING SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS THE WEBSITE OR RECEIVE SERVICES.

Article 1 — Definitions

"Appointment" means a scheduled session for the provision of Services at a date and time confirmed by iTrustRomeo.
"Client Information" means all information provided by Client to iTrustRomeo, including but not limited to medical history, health conditions, contact information, and payment details.
"Effective Date" means the date set forth above or, if later, the date on which Client first accesses the Website or receives Services.
"HIPAA" means the Health Insurance Portability and Accountability Act of 1996, as amended, and its implementing regulations.
"Notice of Privacy Practices" means iTrustRomeo's notice describing how Client's protected health information may be used and disclosed, a copy of which is available on the Website and provided to Client upon enrollment.
"Professional Services" means physiotherapy and massage therapy services provided by licensed practitioners employed or contracted by iTrustRomeo.
"Protected Health Information" or "PHI" has the meaning set forth in 45 C.F.R. § 160.103.
"Services" means the Professional Services and any related wellness, therapeutic, or rehabilitative services offered by iTrustRomeo, whether provided in-person or through telehealth platforms.
"Session" means a single Appointment during which Services are rendered.
"Website" means the website located at itrustromeo.com and all associated subdomains, mobile applications, and digital platforms operated by iTrustRomeo.

Article 2 — Scope of Services

Description of Services. iTrustRomeo provides physiotherapy and massage therapy services designed to address musculoskeletal conditions, promote wellness, relieve pain, and improve mobility. Services may include, but are not limited to:
1. Manual therapy techniques, including soft tissue mobilization, joint mobilization, and myofascial release.
2. Therapeutic massage, including Swedish, deep tissue, sports, and trigger point therapy.
3. Rehabilitation exercises and movement education.
4. Postural assessment and correction.
5. Modalities, such as heat, cold, electrical stimulation, or ultrasound, as deemed appropriate by the practitioner.
6. Wellness consultations and home exercise program development.
Professional Licensure. All Professional Services are provided by practitioners licensed by the Texas Department of Licensing and Regulation or other applicable Texas regulatory authorities. Client acknowledges that Services are performed within the scope of practice permitted under Texas law.
Not a Substitute for Medical Care. Client acknowledges and agrees that:
1. Services are complementary to, and not a substitute for, diagnosis or treatment by a licensed physician or other qualified healthcare provider.
2. iTrustRomeo does not diagnose medical conditions, prescribe medications, or perform surgical procedures.
3. Client retains sole responsibility for obtaining appropriate medical evaluation and treatment for any health condition.
4. iTrustRomeo practitioners are not physicians unless otherwise expressly stated, and Services do not constitute the practice of medicine.
Telehealth Services. Where offered, telehealth consultations are provided via secure video conferencing platforms. Client acknowledges that telehealth Services may be limited in scope and effectiveness compared to in-person Sessions and consents to the use of telehealth technology in accordance with applicable Texas regulations.

Article 3 — Client Responsibilities and Informed Consent

Informed Consent to Treatment. By scheduling or attending an Appointment, Client voluntarily consents to the provision of Services and acknowledges the following:
1. Understanding of Services. Client has been informed of the nature and purpose of the Services to be provided.
2. Potential Benefits. Services may result in pain relief, improved function, reduced muscle tension, enhanced circulation, and improved overall well-being.
3. Potential Risks. Services may involve risks including, but not limited to, temporary soreness, bruising, discomfort, aggravation of existing conditions, allergic reactions to oils or lotions, or, in rare cases, injury.
4. Right to Withdraw Consent. Client may withdraw consent and discontinue Services at any time by providing written or verbal notice to the practitioner.
Accurate Health Information. Client represents, warrants, and covenants that:
1. All Client Information provided is accurate, complete, and current.
2. Client will promptly notify iTrustRomeo of any changes to health status, medications, allergies, or other relevant medical information.
3. Client will disclose all known contraindications, including but not limited to pregnancy, recent surgery, cardiovascular conditions, infectious diseases, skin conditions, fractures, or any condition that may be affected by manual therapy or massage.
4. Client will inform the practitioner immediately if Client experiences pain, discomfort, or adverse reactions during a Session.
Compliance with Instructions. Client agrees to:
1. Follow all pre-Session and post-Session instructions provided by iTrustRomeo practitioners.
2. Complete all intake forms, health questionnaires, and consent documents truthfully and thoroughly.
3. Arrive on time for scheduled Appointments and notify iTrustRomeo in advance of any need to reschedule or cancel.
Age Requirement. Client represents and warrants that Client is at least eighteen (18) years of age. Minors may receive Services only with the prior written consent of a parent or legal guardian, who must be present during all Sessions involving the minor.
Contraindications and Assumption of Risk. Client acknowledges that certain medical conditions may contraindicate the provision of Services. Client assumes all risks associated with receiving Services and agrees to hold iTrustRomeo harmless for any injury or adverse outcome arising from Client's failure to disclose accurate health information or contraindications.

Article 4 — Appointments, Scheduling, and Cancellation

Scheduling Appointments. Appointments may be scheduled through the Website, by telephone at [INSERT PHONE NUMBER], or in person at iTrustRomeo's Dallas location. Appointments are confirmed only upon receipt of confirmation from iTrustRomeo via email, text message, or telephone.
Cancellation and Rescheduling Policy.
1. Advance Notice Required. Client must provide at least [INSERT HOURS] hours' advance notice to cancel or reschedule an Appointment.
2. Method of Cancellation. Cancellations and rescheduling requests must be submitted via the Website, email at [INSERT EMAIL], or telephone at [INSERT PHONE NUMBER].
Late Cancellations. Cancellations made with less than [INSERT HOURS] hours' notice are considered late cancellations and may be subject to a cancellation fee equal to [INSERT PERCENTAGE]% of the Session fee or [INSERT DOLLAR AMOUNT], whichever is greater.
No-Show Policy. Client will be charged the full Session fee if Client fails to appear for a scheduled Appointment without prior notice. Repeat no-shows may result in suspension or termination of the Client relationship at iTrustRomeo's sole discretion.
Practitioner Cancellations. iTrustRomeo reserves the right to cancel or reschedule Appointments due to practitioner illness, emergency, or other unforeseen circumstances. In such cases, iTrustRomeo will provide Client with reasonable advance notice and offer to reschedule the Appointment at no additional charge. iTrustRomeo shall have no liability for any indirect, incidental, or consequential damages arising from cancellation by iTrustRomeo.
Late Arrivals. Client acknowledges that arriving late to an Appointment may result in a shortened Session to accommodate subsequent scheduled clients. Full Session fees will apply regardless of the reduced Session time.

Article 5 — Fees, Payment Terms, and Billing

Service Fees. Fees for Services are set forth on the Website and are subject to change at iTrustRomeo's sole discretion. Current fees include:
1. Initial Consultation: [INSERT FEE]
2. Standard Session ([INSERT DURATION] minutes): [INSERT FEE]
3. Extended Session ([INSERT DURATION] minutes): [INSERT FEE]
4. Specialized Services: [INSERT FEE OR DESCRIPTION]
5. Telehealth Consultation: [INSERT FEE]
Payment Due Upon Service. Payment is due at the time Services are rendered unless alternative payment arrangements have been made in writing and approved by iTrustRomeo in advance. Accepted payment methods include cash, credit card, debit card, and [INSERT OTHER ACCEPTED METHODS].
Insurance and Third-Party Reimbursement.
1. iTrustRomeo is not a participating provider with any health insurance plan unless expressly stated in writing.
2. Client is solely responsible for payment of all fees regardless of insurance coverage.
3. Superbills and receipts may be provided upon request to assist Client in seeking reimbursement from insurance carriers, health savings accounts, or flexible spending accounts. iTrustRomeo makes no representation or warranty regarding the likelihood or amount of reimbursement.
4. Client agrees to indemnify and hold iTrustRomeo harmless from any claims, disputes, or denials arising from third-party reimbursement requests.
Late Payment and Collection.
1. Late Fee. Accounts not paid within [INSERT DAYS] days of the invoice date will be subject to a late fee of [INSERT PERCENTAGE]% per month or the maximum rate permitted by Texas law, whichever is less.
2. Suspension of Services. iTrustRomeo may suspend or refuse to schedule future Appointments for any Client with an outstanding balance until payment is received in full.
Collection Costs. Client agrees to pay all costs of collection, including reasonable attorneys' fees, incurred by iTrustRomeo in collecting any unpaid amounts.
Refund Policy. All fees paid for Services are non-refundable except in cases where iTrustRomeo cancels an Appointment and Client does not wish to reschedule. Refunds, if applicable, will be issued to the original payment method within [INSERT DAYS] business days.
Packages and Memberships. Pre-paid packages or membership plans, if offered, are subject to separate terms and conditions provided at the time of purchase. Unless otherwise stated, package Sessions expire [INSERT TIMEFRAME] from the date of purchase and are non-refundable and non-transferable.

Article 6 — Privacy Practices and HIPAA Compliance

Notice of Privacy Practices. iTrustRomeo is a covered entity under HIPAA and is committed to protecting the privacy and security of Client's PHI. Client acknowledges receipt of iTrustRomeo's Notice of Privacy Practices, which describes how PHI may be used and disclosed and Client's rights regarding PHI.
Uses and Disclosures of PHI. iTrustRomeo may use and disclose Client's PHI for the following purposes without Client's authorization:
1. Treatment. To provide, coordinate, or manage Services and related healthcare.
2. Payment. To obtain payment for Services, including billing, claims processing, and collections.
3. Healthcare Operations. For quality assessment, training, credentialing, and other operational activities.
4. As Required by Law. When disclosure is mandated by federal or state law, court order, or regulatory authority.
Client Rights. Client has the right to:
1. Access and inspect PHI maintained by iTrustRomeo.
2. Request amendment of inaccurate or incomplete PHI.
3. Request restrictions on certain uses and disclosures of PHI.
4. Request confidential communications by alternative means or at alternative locations.
5. Receive an accounting of disclosures of PHI.
6. Revoke authorization for uses or disclosures not otherwise permitted under HIPAA, except to the extent action has already been taken in reliance on the authorization.
Security of PHI. iTrustRomeo implements administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of PHI in accordance with HIPAA Security Rule requirements.
Breach Notification. In the event of a breach of unsecured PHI, iTrustRomeo will notify Client as required by 45 C.F.R. Part 164, Subpart D.
Website Privacy Policy. Use of the Website is also governed by iTrustRomeo's Privacy Policy, available at [INSERT PRIVACY POLICY URL], which addresses the collection, use, and protection of personal information submitted through the Website.

Article 7 — Website Use and Intellectual Property

License to Use Website. Subject to Client's compliance with this Agreement, iTrustRomeo grants Client a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for the purpose of scheduling Appointments, accessing Client Information, and obtaining information about Services.
Prohibited Uses. Client agrees not to:
1. Use the Website for any unlawful purpose or in violation of any applicable federal, state, or local law.
2. Reproduce, distribute, modify, create derivative works of, publicly display, or exploit any portion of the Website without iTrustRomeo's prior written consent.
3. Use automated means (including robots, scrapers, or spiders) to access or monitor the Website.
4. Interfere with or disrupt the integrity, performance, or security of the Website or attempt to gain unauthorized access to iTrustRomeo's systems or networks.
5. Transmit any viruses, malware, or other harmful code.
Intellectual Property Ownership. All content on the Website, including text, graphics, logos, images, software, and compilations thereof (the "Content"), is the exclusive property of iTrustRomeo or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. Client acquires no ownership rights in the Content.
Trademarks. "iTrustRomeo" and all related logos, service marks, and trade names are the proprietary marks of iTrustRomeo. Client may not use any iTrustRomeo marks without prior written permission.
User-Submitted Content. Client retains ownership of any content, reviews, testimonials, or feedback submitted through the Website ("User Content"). By submitting User Content, Client grants iTrustRomeo a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, and display such User Content for marketing, promotional, and operational purposes.

Article 8 — Disclaimers and Limitations of Liability

No Medical Advice. The Website and Services provide general health and wellness information for educational purposes only. Nothing on the Website or communicated by iTrustRomeo practitioners constitutes medical advice, diagnosis, or treatment. Client should consult a licensed physician or other qualified healthcare provider for medical advice.
Disclaimer of Warranties. TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW:
1. SERVICES AND WEBSITE ARE PROVIDED "AS IS." iTrustRomeo makes no representations or warranties of any kind, express or implied, regarding the Services or Website, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement.
2. NO GUARANTEE OF RESULTS. iTrustRomeo does not warrant or guarantee that Services will achieve any particular outcome, cure any condition, or be free from error or interruption.
3. WEBSITE AVAILABILITY. iTrustRomeo does not warrant that the Website will be uninterrupted, secure, or error-free, or that defects will be corrected.
Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW:
1. EXCLUSION OF CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL ITRUSTROMEO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE SERVICES, OR THE WEBSITE, EVEN IF ITRUSTROMEO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2. CAP ON LIABILITY. ITRUSTROMEO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE SERVICES, OR THE WEBSITE SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO ITRUSTROMEO IN THE [INSERT TIMEFRAME] MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR [INSERT DOLLAR AMOUNT], WHICHEVER IS GREATER.
3. EXCEPTIONS. THE LIMITATIONS SET FORTH IN THIS ARTICLE 8 DO NOT APPLY TO LIABILITY ARISING FROM ITRUSTROMEO'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, OR TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
Basis of the Bargain. Client acknowledges that the fees charged by iTrustRomeo reflect the allocation of risk set forth in this Article 8 and that iTrustRomeo would not provide Services or access to the Website in the absence of these limitations.

Article 9 — Indemnification

Client Indemnification Obligation. Client agrees to indemnify, defend, and hold harmless iTrustRomeo and its affiliates, officers, directors, employees, agents, contractors, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:
1. Client's breach of any representation, warranty, covenant, or obligation under this Agreement.
2. Client's use of the Website or Services in violation of this Agreement or applicable law.
3. Client's failure to disclose accurate health information or contraindications.
4. User Content submitted by Client that infringes third-party intellectual property rights or violates applicable law.
5. Any negligent or wrongful act or omission by Client.
Defense and Settlement. iTrustRomeo reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by Client. Client agrees not to settle any such matter without iTrustRomeo's prior written consent.

Article 10 — Termination and Suspension

Termination by Client. Client may terminate this Agreement and discontinue use of the Website and Services at any time by providing written notice to iTrustRomeo at [INSERT EMAIL] or [INSERT MAILING ADDRESS]. Termination does not relieve Client of the obligation to pay all fees accrued prior to the effective date of termination.
Termination or Suspension by iTrustRomeo. iTrustRomeo may, in its sole discretion, immediately terminate or suspend Client's access to the Website or Services, with or without notice, for any reason, including but not limited to:
1. Breach of this Agreement by Client.
2. Failure to pay fees when due.
3. Abusive, threatening, or inappropriate conduct toward iTrustRomeo practitioners, staff, or other clients.
4. Providing false or misleading information.
5. Violation of applicable law.
6. Medical contraindications that make provision of Services unsafe or inadvisable.
Effect of Termination. Upon termination:
1. Client's license to use the Website immediately ceases.
2. All outstanding fees become immediately due and payable.
3. Provisions of this Agreement that by their nature should survive termination (including but not limited to Articles 6, 8, 9, 11, and 12) shall remain in full force and effect.

Article 11 — Dispute Resolution and Governing Law

Governing Law. This Agreement and any dispute arising out of or related to this Agreement, the Services, or the Website shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflicts of law principles.
Jurisdiction and Venue. Client irrevocably consents to the exclusive jurisdiction and venue of the state and federal courts located in Dallas County, Texas, for any action or proceeding arising out of or related to this Agreement. Client waives any objection to venue or inconvenient forum.
Informal Dispute Resolution. Prior to initiating any formal legal action, the parties agree to attempt in good faith to resolve any dispute arising out of this Agreement through informal negotiation. Either party may initiate informal dispute resolution by providing written notice to the other party describing the dispute and proposed resolution.
Limitation on Actions. ANY CAUSE OF ACTION OR CLAIM CLIENT MAY HAVE ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE SERVICES, OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
Waiver of Class Actions. TO THE EXTENT PERMITTED BY TEXAS LAW, CLIENT AGREES THAT ANY DISPUTE RESOLUTION PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Attorneys' Fees. In any action or proceeding to enforce rights under this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs.

Article 12 — General Provisions

Entire Agreement. This Agreement, together with the Notice of Privacy Practices and Privacy Policy incorporated by reference, constitutes the entire agreement between Client and iTrustRomeo regarding the subject matter hereof and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.
Amendment. iTrustRomeo reserves the right to modify this Agreement at any time by posting the revised Agreement on the Website with a new Effective Date. Client's continued use of the Website or Services after the posting of revisions constitutes acceptance of such revisions. Material changes will be communicated to Client via email or prominent notice on the Website.
Waiver. No waiver of any term or condition of this Agreement shall be deemed a continuing waiver or a waiver of any other term or condition. iTrustRomeo's failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.
Severability. If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Assignment. Client may not assign, transfer, or delegate any rights or obligations under this Agreement without iTrustRomeo's prior written consent. iTrustRomeo may assign this Agreement to any successor or affiliate without restriction. Any purported assignment in violation of this Section is void.
No Third-Party Beneficiaries. This Agreement is for the sole benefit of the parties and their permitted successors and assigns and does not confer any rights upon any third party.
Force Majeure. iTrustRomeo shall not be liable for any failure or delay in performance under this Agreement due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, governmental action, or failure of third-party services.
Notices. All notices required or permitted under this Agreement shall be in writing and delivered to the addresses set forth below (or such other address as a party may designate by notice):
1. To iTrustRomeo: [INSERT LEGAL ENTITY NAME] [INSERT MAILING ADDRESS] Email: [INSERT EMAIL] Attention: [INSERT CONTACT NAME/TITLE]
2. To Client: The email address or mailing address provided by Client in Client Information.

Notices shall be deemed given: (i) upon personal delivery; (ii) one (1) business day after deposit with a nationally recognized overnight courier; (iii) three (3) business days after deposit in the U.S. mail, postage prepaid, certified or registered; or (iv) upon transmission if sent by email with confirmation of receipt.

9. Headings. Article and Section headings are for convenience only and shall not affect the interpretation of this Agreement.

10. Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. Electronic signatures shall have the same force and effect as original signatures.

11. Relationship of the Parties. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship between Client and iTrustRomeo. Client is not authorized to bind iTrustRomeo or make representations on its behalf.

12. Contact Information. Questions regarding this Agreement should be directed to: [INSERT LEGAL ENTITY NAME] [INSERT MAILING ADDRESS] Phone: [INSERT PHONE NUMBER] Email: [INSERT EMAIL] Website: itrustromeo.com

Article 13 — Acknowledgment and Acceptance

Client Acknowledgment. By accessing the Website, scheduling an Appointment, or receiving Services, Client acknowledges that:
1. Client has read and understood this Agreement in its entirety.
2. Client has had the opportunity to ask questions and seek independent legal or medical advice regarding this Agreement.
3. Client voluntarily agrees to be bound by the terms and conditions set forth herein.
4. Client is at least eighteen (18) years of age or has obtained parental or guardian consent.
Electronic Acceptance. Client's electronic acceptance via the Website (by clicking "I Agree," "Accept," or a similar button) constitutes Client's signature and binding acceptance of this Agreement.

BY USING THE WEBSITE OR SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT.

[Trust Me I'm Romeo LLC] iTrustRomeo.com Dallas, Texas

Last Updated: [June 28, 2026]